FAQs

Yes we're happy to ship our products all over the world and you can select your country from the drop down menu during the check out processon our website.

Our office hours are Mon-Thurs 9am-5pm & Fri 9am-3pm Excluding UK Bank Holidays. Your order will be processed by one of our Sales Team as quickly as possible during these hours.

Sadly it's not possible to hold all of the items in our catalogues in our stock but we always do our very best to indicated the availability of each part on our website:

• In Stock (Ready for dispatch) - ready to go!

• Available to Order (Dispatched within one working day) - this is being held in our supplier's stock and usually arrives with us on the next business day

• Special Order (Dispatched between 3-5 working days) - this is being held in our supplier's stock but may take a few days to arrive with us

• Backordered - currently unavailable from our supplier

*Please note that, although we do our very best to list our stock as accurately as possible, the stock levels on our website are not live and the stock levels are very occasionally different from those advertised on our website but you will be notified of this as soon as possible.

The cost of shipping is automatically calculated when you add your shipping destination to the shopping cart on our website.

Orders are usually shipped within 24 hours depending on the availability - please check this at the point of order in order to avoid disappointment.

You will receive an automated email with the tracking information as soon as your order is dispatched.

All orders shipped to Mainland UK addresses are sent using a next business day delivery service once dispatched. International customers may be able to choose between economy or express delivery options at checkout, where available.

Please note: selecting a pre-12pm delivery service only guarantees delivery before 12pm on the scheduled day of delivery. It does not guarantee next day delivery. The delivery date depends on whether the item is in stock and the dispatch timeframe shown on the product page. Selecting a pre-12pm service does not change the dispatch date.

All of our products are approved for use in the UK but unfortunately we're not able to provide any additional certification.

No all of the items listed in our catalogues are new with the exception of some parts that are reconditioned *(this is clearly stated where applicable).

No, VAT will be automatically removed from your order when you select a shipping destination outside of the UK. Customers can pay customs duties, taxes, and other charges during checkout. For manually processed orders, these charges will be applied upon arrival in your country.

No we are a Land Rover specialist and we're unable to provide parts for any other vehicles unfortunately.

We do not offer any trade discounts and we always go to great lengths to ensure that we offer the very best prices on our website. However, occasionally we do offer discount codes and these can be obtained by subscribing to the newsletter on our website. You will then be notified of any promotions automatically as soon as they are announced.

Yes, as long as you are able to confirm the code stamped into the side of the original key. Unfortunately if this has been lost then there is no way of knowing exactly which key is required.

Occasionally Land Rover discontinue parts from their catalogue without notice and we only learn that they're not available after we have accepted an order for them. In this instance you will be notified of this as quickly as possible.

Occasionally, certain items include an additional surcharge due to their size, handling requirements, or manufacturer exchange conditions.

Delivery Surcharge
Applied where an item is oversized, heavy, or particularly fragile and requires specialist packaging or handling to ensure safe delivery.

Fully Refundable Surcharge (Exchange Units)
Applied to items supplied on an exchange basis, where the original unit must be returned to the manufacturer or supplier for reconditioning or refurbishment. The surcharge acts as a refundable deposit and will only be refunded once the old unit has been returned and confirmed by the supplier to be in a reconditionable condition (for example, free from cracks and fully drained of fluids) within the timeframe specified on the product page. The customer is responsible for the cost of returning the old unit. If the old unit is not returned within the specified timeframe, or is deemed not reconditionable, the surcharge will be retained and forms part of the purchase price.