Returns

At LR Centre Ltd, we prioritize quick dispatch, aiming for same-day shipping. To cancel an order, please act swiftly. Full refunds are available for unshipped items, but cancellations for items in transit are processed as returns.

Reasons for Returns

You can return products to LR Centre Ltd for various reasons. This policy outlines these scenarios and the procedures to follow.

General Return Guidelines

Unwanted Items

• Standard stock items: Return unused and in original packaging within 30 days of dispatch for a full refund. A 15% surcharge applies if items are not in resaleable condition.

• Non-stocked Genuine Land Rover parts: Must be returned unopened with all original packaging intact within 7 days of receipt for a full refund. Returns after this timescale cannot be accepted.

• Special Order Items: These are non-returnable if no longer required or incorrectly ordered. If such an item is found to be faulty, it will be handled under our warranty policy.

Carriage Costs
Return shipping costs are the customer’s responsibility. LR Centre Ltd can arrange pickups, with charges passed to the customer.

Shipping Method
Use a registered postal service for returns. LR Centre Ltd is not responsible for lost returns.

• Returns Form: Please include this form completed with your item(s). Returns without this form may face processing delays.

Damaged or Incorrect Items

• Damaged on Delivery: Items visibly damaged on delivery can be returned for a refund or exchange if signed for as damaged. Notify LR Centre Ltd immediately upon receipt. Claims for goods signed for in good condition cannot be accepted.

• Report Timeframe: Any visible damage in your order must be reported within one week (7 days) of delivery. This allows us to address and rectify the issue promptly.

• Quality Issues: Report parts that are not as described within 1 week (7 days). Replacement parts would be dispatched after the original parts are returned.

• Incorrect Items: In the rare case of incorrect item dispatch, you must report this within one week (7 days) for a full refund or exchange. We will require photographic evidence of the incorrect item. Replacements would be sent after receiving the returned item.

• Missing Items: Report any shortages within one week (7 days). This period allows us to quickly verify the pick note and cross-check our physical stock, ensuring a prompt resolution of any discrepancies

Damaged or Incorrect Items Replacement Policy

• Standard Process: Replacements are sent after receiving the returned item.

• Exceptional Circumstances: For urgent cases, LR Centre Ltd can dispatch replacements immediately, with a charge that is refunded upon receipt of the returned item.

• Recommendation: Use a registered postal service for all returns.

Please note: We are not liable for any consequential or indirect losses, including but not limited to labour, fitting charges, or loss of earnings due to incorrect, damaged, or delayed items.

Warranty Returns

If you believe a part may be faulty, please refer to our separate Warranty Returns page for full details on the process and requirements. Warranty claims are subject to inspection and approval by the manufacturer or supplier.

For information regarding Warranty Returns - Please see the Warranty Page

Exchange/Surcharge returns

Certain products are supplied on an exchange basis and include a refundable surcharge. The surcharge is a refundable deposit against the return of your original unit ("old unit" or "core").

Manufacturers require old units to be returned so they can be professionally reconditioned and placed back into service. This helps maintain the availability of replacement parts while reducing waste.

The surcharge cannot be waived. If you do not return an acceptable old unit, the surcharge forms part of the total purchase price.

What Can Be Returned?

To qualify for a surcharge refund, the returned unit must:

• Be the same type, model or an accepted equivalent to the replacement unit supplied.

• Be complete, with all major components fitted.

• Be identifiable by its original part number or identification markings where applicable.

• Be suitable for professional reconditioning.

• Be returned within the return period stated on the product listing.

• Be fully drained of oil, fuel, coolant and any other fluids before shipment.

Normal wear and tear, internal mechanical failure, carbon deposits and contamination resulting from normal use do not automatically make a unit unacceptable.

General Reasons for Rejection

A surcharge return may be rejected if the unit is:

• Incorrect or not the same type as the replacement supplied.

• Incomplete or stripped for parts.

• Dismantled or partially dismantled.

• Missing major components.

• Cracked, broken or otherwise structurally damaged.

• Damaged through impact, accident, crushing or incorrect handling.

• Deliberately modified or altered.

• Excessively corroded beyond normal service wear.

• Contaminated to the extent that it cannot be safely or economically reconditioned.

• Otherwise unsuitable for professional reconditioning.

These examples are not exhaustive. Any condition that prevents the unit from being professionally reconditioned may result in the surcharge being declined.

Product-Specific Criteria

Turbochargers

Normally acceptable

• Internal wear or failure, including damaged internal components.

• Normal surface corrosion consistent with vehicle use.

Not acceptable

• Dismantled or stripped units.

• Missing actuators or associated components.

• Cracked or broken compressor or turbine housings.

• Cracked castings or manifolds.

• Broken mounting points or stud housings.

• Impact, crush or accident damage.

• Excessive external corrosion.

Fuel Injectors

Normally acceptable

• Carbon deposits.

• Normal corrosion from service.

• Complete injectors that have failed during normal operation.

Not acceptable

• Solenoid separated from the injector body.

• Incorrect solenoid fitted.

• Damaged solenoid or electrical connector.

• Blown-off injector nozzle tip.

• Missing components.

• Wrong injector body.

• Units that cannot be identified by their original ID or part number.

• Damage to the injector body, high-pressure outlet or inlet thread.

• Major external mechanical damage.

Fuel Injection Pumps

Normally acceptable

• Minor surface corrosion.

• Normal housing corrosion or rust where the unit remains complete and suitable for reconditioning.

Not acceptable

• Dismantled or incomplete pumps.

• Missing valves or blanking plugs.

• Sheared drive shafts.

• Damage to the housing, flange, shaft or drive components.

• Damaged valve connectors.

• Damaged fuel pipe connections.

• Damaged ECU connectors.

• Cut or previously repaired wiring.

Preparing Your Return

Before returning your old unit, please:

• Drain all oil and other fluids.

• Remove excessive dirt and contamination where possible.

• Seal or cap all exposed openings to prevent leaks.

• Reuse the packaging from the replacement unit where practical.

• Pack the unit securely to prevent damage during transit.

• Include any requested returns paperwork.

Please note that used vehicle components may contain hazardous substances. Appropriate care should be taken when handling them.

Return Shipping

The customer is responsible for the cost of returning surcharge units.

LR Centre can arrange collection using our courier accounts, which is often more economical than booking your own courier. Collection charges must be paid in advance.

Where possible, surcharge returns should be sent separately from warranty returns to avoid delays in processing.

Inspection & Refunds

All surcharge returns are inspected by the relevant manufacturer or supplier.

LR Centre is unable to approve or reject surcharge returns ourselves. Refunds are only issued once the returned unit has been inspected, accepted and credited by the manufacturer or supplier.

If a returned unit:

• is not received within the required return period;

• does not meet the acceptance criteria;

• or is considered unsuitable for professional reconditioning;

the surcharge will not be refunded and will form part of the purchase price.

Unsure if Your Unit Will Be Accepted?

If you are uncertain whether your old unit is likely to qualify for a surcharge refund, please contact us before returning it.

Photographs of the complete unit, together with clear images of any damage, will often allow us to obtain guidance from the manufacturer or supplier before you incur return shipping costs.