Returns

At LR Centre Ltd, we prioritize quick dispatch, aiming for same-day shipping. To cancel an order, please act swiftly. Full refunds are available for unshipped items, but cancellations for items in transit are processed as returns.

Reasons for Returns

You can return products to LR Centre Ltd for various reasons. This policy outlines these scenarios and the procedures to follow.

General Return Guidelines

Unwanted Items

• Standard stock items: Return unused and in original packaging within 30 days of dispatch for a full refund. A 15% surcharge applies if items are not in resaleable condition.

• Non-stocked Genuine Land Rover parts: Must be returned unopened with all original packaging intact within 7 days of receipt for a full refund. Returns after this timescale cannot be accepted.

• Special Order Items: These are non-returnable if no longer required or incorrectly ordered. If such an item is found to be faulty, it will be handled under our warranty policy.

Carriage Costs
Return shipping costs are the customer’s responsibility. LR Centre Ltd can arrange pickups, with charges passed to the customer.

Shipping Method
Use a registered postal service for returns. LR Centre Ltd is not responsible for lost returns.

• Returns Form: Please include this form completed with your item(s). Returns without this form may face processing delays.

Damaged or Incorrect Items

• Damaged on Delivery: Items visibly damaged on delivery can be returned for a refund or exchange if signed for as damaged. Notify LR Centre Ltd immediately upon receipt. Claims for goods signed for in good condition cannot be accepted.

• Report Timeframe: Any visible damage in your order must be reported within one week (7 days) of delivery. This allows us to address and rectify the issue promptly.

• Quality Issues: Report parts that are not as described within 1 week (7 days). Replacement parts would be dispatched after the original parts are returned.

• Incorrect Items: In the rare case of incorrect item dispatch, you must report this within one week (7 days) for a full refund or exchange. We will require photographic evidence of the incorrect item. Replacements would be sent after receiving the returned item.

• Missing Items: Report any shortages within one week (7 days). This period allows us to quickly verify the pick note and cross-check our physical stock, ensuring a prompt resolution of any discrepancies

Damaged or Incorrect Items Replacement Policy

• Standard Process: Replacements are sent after receiving the returned item.

• Exceptional Circumstances: For urgent cases, LR Centre Ltd can dispatch replacements immediately, with a charge that is refunded upon receipt of the returned item.

• Recommendation: Use a registered postal service for all returns.

Please note: We are not liable for any consequential or indirect losses, including but not limited to labour, fitting charges, or loss of earnings due to incorrect, damaged, or delayed items.

Warranty Returns

If you believe a part may be faulty, please refer to our separate Warranty Returns page for full details on the process and requirements. Warranty claims are subject to inspection and approval by the manufacturer or supplier.

For information regarding Warranty Returns - Please see the Warranty Page

Exchange/Surcharge returns

Some products are supplied on an exchange basis and include an additional "Refundable Surcharge". This surcharge acts as a refundable deposit for the original unit (“old unit”) which must be returned within the specified timeframe specified on the product listing.

Manufacturers and suppliers require the original unit to be returned so it can be reconditioned and kept in circulation, helping ensure continued availability of these parts.

The surcharge cannot be waived. If you do not have an old unit available, or the old unit is not in a reconditionable condition (for example, a gearbox or steering box with a cracked housing), the surcharge will be retained and forms part of the full purchase price. All "exchange" parts must be fully drained where applicable.

It is the customer’s responsibility to cover the cost of returning the old unit. LR Centre can arrange collection using our courier accounts, which is often more cost-effective, however payment for this service will be required in advance.

For any queries or to initiate a return, please contact us.